Booking,
Modification, Cancellation and Payment Policy
Booking Policy:
While booking the
cab, or using any services offered at https://buzzway.in/ the following rules apply
- A booking can be done for a maximum of 180
days before the trip start date. On the other hand, a booking can be done
for a minimum of 3 hours before the trip start time.
- Booking can be done through our website at
https://buzzway.in/
- To confirm the online cab bookings, an advance
amount needs to be paid by the customer. The advance amount is based on
the trip estimated cost and will be adjusted against the final amount
payable at the end of the trip.
- For every confirmed booking, a car will be
allotted at least 8 hours before the trip (2 hours for outstation One-Way).
The customer will get an email and/or sms confirmation with the car and
driver details after the allotment.
- Customer should carry a printout of the
booking voucher or the booking confirmations SMS for identification.
Note:
- In case of vehicle accident/break-down the
company will provide an alternate vehicle or will refund the advance
deposit if booking stands cancelled. GTI Cabs doesn't take any guarantees
of any kind while you book the cabs, and any material or immaterial loss
due to usage Buzzway shall not be subject to any compensation.
- In case of no-show by the customer, or no
intimation about change of time/date of booking, the booking advance
amount will be fully forfeited. In case the customer advance is less than
500 Rs, the company reserves the right to ask for more money to cover
losses due to no show/cancellations.
- In case of a no-show by the driver for a
scheduled departure, the company will provide an immediate replacement
with a similar car and in case we can not find a replacement, a full refund
of the advance amount will be done.
For booking
modifications, following rules will apply:
- You can modify the start and/or end date
(pre-pone or post-pone) for a booking without any modification fee
(subject to availability of the vehicle) up to 24 hours or more before the
original pickup time.
- All modification requests should be
communicated to us viaa mail to booking@buzzway.inand we will revert with
response through email, Call or SMS.
- Modifications are allowed even after starting
the trip, subject to availability. Such modification will be done entirely
at the discretion of GTI Cabs and it may cost extra amount to you.
- Remaining Payments after Advance or Payment at
Trip Completion
- After paying advance amount, the remaining
amount for the trip is always paid to the driver. The remaining amount
shall be paid to the driver during and at end of the trip. All payments
done to the driver will be subject to adjustment against the final bill.
Please call buzzway at 1234567890 for any clarifications on billing or
other things before/during/end of trip
- The value of the cash payment to the
driver/vendor will be the total cost plus service tax minus the advance
payment(if any). The final payment shall always be in cash as the driver
might will not be able to charge on card and will not accept cheque
payments.
- In case, the final amount is less than the
advance booking deposit (if any), GTI Cabs will refund the excess amount
back to the customer after confirming with the driver/operator. This
refund is made within 5-7 working days after the completion of the trip.
Cancellation rules
For Online Hatchback, Sedan and SUV Booking:
- All the cancellation requests should be done
through email at booking@buzzway.in
- In case the booking is cancelled more than 24
hours or more before the pickup time, 75% of the total booking amount will
be refunded.
- In case the booking is cancelled within 24-12
hour before pick up time, 40% of the booking amount will be deducted as
penalty.
- In case the booking is cancelled within 12-6
hour before pick up time, 50% of the booking amount will be deducted as
penalty.
- In case the booking is cancelled within 6 hour
before pick up time, 100% of the booking amount will be deducted as
penalty.
- In case the cancellation is done from buzzway
end due to unavoidable reasons, 100% of the booking amount will be
refunded.
Cancellation rules
For Luxury Cars:
- All the cancellation requests should be done
through email at booking@buzzway.in
- In case the booking is cancelled more than 30
Days or more before the pickup time, 100% of the total booking amount will
be refunded.
- In case the booking is cancelled within 20
Days before pick up time, 30% of the booking amount will be deducted as
penalty.
- In case the booking is cancelled within 10
Days before pick up time, 50% of the booking amount will be deducted as
penalty.
- In case the booking is cancelled within 7 Days
before pick up time, 100% of the booking amount will be deducted as
penalty.
- In case the cancellation is done from buzway
end due to unavoidable reasons, 100% of the booking amount will be
refunded.
Cancellation rules
For Tempo Traveller and Bus:
- All the cancellation requests should be done
through email at booking@buzzway.in
- In case the booking is cancelled more than 20
Days or more before the pickup time, 100% of the total booking amount will
be refunded.
- In case the booking is cancelled within 10
Days before pick up time, 30% of the booking amount will be deducted as
penalty.
- In case the booking is cancelled within 7 Days
before pick up time, 50% of the booking amount will be deducted as
penalty.
- In case the booking is cancelled within 4 Days
before pick up time, 100% of the booking amount will be deducted as
penalty.
- In case the cancellation is done from GTI Cabs
end due to unavoidable reasons, 100% of the booking amount will be
refunded.
Cancellation rules
For Tour Packages:
- All the cancellation requests should be
through email at booking@buzzway.in
- In case the booking is cancelled more than 30
Days or more before the Tour Date, 100% of the total booking amount will
be refunded.
- In case the booking is cancelled within 20
Days before Tour Date, 30% of the booking amount will be deducted as
penalty.
- In case the booking is cancelled within 10
Days before Tour Date, 50% of the booking amount will be deducted as
penalty.
- In case the booking is cancelled within 7 Days
before Tour Date, 100% of the booking amount will be deducted as penalty.
- In case the cancellation is done from buzzway
Cabs end due to unavoidable reasons, 100% of the booking amount will be
refunded.
Refunds
All refund requests
are processed within 5-7 business days, and payments are always done via the
original source of payment for booking the cab. The refund requests done via
Whatsapp and SMS are not taken into consideration.